Privacy Policy

1. Information we collect

• Account & identity: your phone number (used to sign in via SMS code), optional name and email, and — if you apply to become an agent — business details and Ghana Card number.
• Transactions: details of airtime, data, bill and SMS purchases you make (recipient numbers, amounts, network, status) and mobile-money payment references. We do not store your MoMo PIN.
• Device information: a device identifier, device model and platform, used to recognise trusted devices and secure your account.
• Contacts (optional): if you grant contact access, contact names and numbers are read on your device solely so you can pick a recipient. Your address book is not uploaded to our servers.
• Camera & photos (optional): used only if you choose to set a profile picture. The picture is stored on your device and is not uploaded.
• Biometrics (optional): fingerprint/Face unlock happens entirely on your device through your phone's secure system. We never receive or store biometric data.
• Bulk SMS content: messages, sender IDs and recipient lists you create in the bulk SMS service, processed to deliver your campaigns.
• Web app and partner console usage: when you use app.allnett.net or partners.allnett.net in a browser, we record how the pages perform and how they are used, and some sessions are recorded as masked screen recordings. See section 8.

2. How we use it

• To deliver purchases (airtime, data, bills) and route mobile-money payments through licensed payment providers.
• To send transactional SMS (codes, receipts, delivery status) and — with your consent — occasional service updates.
• To secure accounts: trusted-device recognition, PIN protection, fraud and abuse prevention, rate limiting.
• To provide customer support and resolve failed or refunded transactions.
• To find and fix errors, slow pages and failed payments in our web app and partner console.
• To meet legal, tax and regulatory obligations in Ghana.

3. Sharing

We share data only as needed to provide the service: with mobile network operators (MTN, Telecel, AT) to deliver your purchases, with licensed payment processors to handle mobile-money payments, with bill providers to credit your account, and with SMS delivery partners to send messages. We do not sell your personal data, and we do not share it with advertisers. The web monitoring and session recordings described in section 8 are kept on our own servers and are not shared with anyone.

4. Retention

Transaction records are retained as required for financial record-keeping and regulatory compliance. Account data is kept while your account is active; you may request deletion (see below), subject to records we must keep by law. The exact retention periods are set out on Delete your account and data. Web monitoring data and session recordings (section 8) are deleted automatically after 7 days.

5. Security

Data is encrypted in transit (TLS). Access tokens are short-lived; sessions on your device are protected by your PIN and, optionally, your device's biometric unlock. Administrative access to our systems is role-restricted and audit-logged.

6. Your rights

Under the Data Protection Act you may request access to, correction of, or deletion of your personal data, and you may withdraw optional permissions (contacts, camera, biometrics, marketing messages) at any time from your device settings or the app. To exercise these rights, contact us below — or, to close your account entirely, follow Delete your account and data. If you are unhappy with how we handle a request, you may complain to Ghana's Data Protection Commission.

7. Bulk SMS customers: who controls the data

When a business uploads recipient lists to our bulk SMS service, that business is the data controller for those numbers and we process them on its instructions to deliver its messages. Questions about how a particular sender obtained your number should go to that sender; we will help you identify them, and we act on abuse reports under our Acceptable Use Policy.

8. Cookies, monitoring and session recording

This website (allnett.net) uses no advertising or tracking cookies and no third-party analytics. The AllNett web app (app.allnett.net) and the partner console (partners.allnett.net) store your session and preferences in your browser's local storage so you stay signed in — this is essential to the service, is readable only by your browser, and is cleared when you sign out. Fonts are loaded from Google Fonts, which receives your IP address as part of that request.

Performance and error monitoring. In the web app and the partner console we record how pages load and behave: which screens you open, how long they take, the buttons you tap, errors, failed requests, and your browser, device type and IP address. You are identified only by your internal account number, never by your phone number or name. We use this to find and fix problems, for example a payment screen that is slow or fails.

Masked session recording. Some of these sessions are also recorded as a screen recording, so that we can see what went wrong when something fails. Recordings are masked in your browser before anything is sent: every piece of text and every input is hidden, so a recording never shows phone numbers, names, amounts, balances or codes; the PIN pad and code boxes are blocked out entirely; and screens whose address contains personal details are not recorded at all. Only a small share of sessions is recorded.

Monitoring data and recordings are stored on our own servers, are visible only to authorised AllNett staff, are never shared or sold, and are deleted automatically after 7 days. They do not apply to the AllNett mobile apps from the App Store or Google Play, or to our USSD service. If you have questions or want your recordings deleted sooner, contact us below.

9. Children

AllNett is a financial service intended for users aged 18 and over.

10. Changes

We'll post any changes to this policy on this page and update the date above. Material changes will be announced in the app.

11. Contact

Data questions or requests: support@allnett.net
Pridam Investment Ghana Ltd, Accra, Ghana.

Related documents: Terms & Conditions · Refund Policy · Acceptable Use Policy · Delete your account · Support