Support
Email support@allnett.net — we reply within one working day, and faster for failed transactions.
To help us resolve a transaction on the first reply, include the transaction reference (AllNett app → Transactions → tap the transaction), the amount, the recipient number and the date. A screenshot of your mobile-money debit message is ideal.
AllNett will never ask you for your PIN, your one-time code (OTP), or your mobile-money PIN — not by phone, SMS, WhatsApp or email. Anyone who does is trying to defraud you. Report it to support@allnett.net.
Common issues
I paid but didn't receive my airtime, data or bill payment
Give it a few minutes first — networks sometimes confirm late, and a transaction shown as pending has not failed yet. Confirmed failures are reversed automatically to the mobile-money account you paid from. If nothing has arrived within the timings in our Refund Policy, email us with the reference.
I sent it to the wrong number
If the value was delivered to a valid number, it cannot be recalled — the network will not reverse it. We can confirm in writing exactly what was sent and where, so you can follow it up. See Refund Policy §4. Use saved beneficiaries or the contact picker to avoid typing mistakes.
My one-time code (OTP) didn't arrive
- Check you entered the number registered on your account, and that you have network coverage.
- Wait for the timer, then tap Resend. Codes expire after a few minutes — request a fresh one rather than reusing an old SMS.
- If SMS is delayed on your network, dial *271*10# to retrieve your code instantly.
My PIN isn't working, or I forgot it
Tap Forgot PIN? on the unlock screen — we verify your number by SMS code and let you set a new one. Too many wrong attempts locks the app temporarily as a safety measure. If you are locked out entirely, email us from the registered number's owner and we will verify you and reset it.
I changed phone or lost my phone
Sign in on the new phone with your number and a fresh SMS code, then set your PIN. Tell us immediately if your phone was lost or stolen so we can lock the account and remove the trusted device.
I want to close my account
See Delete your account and data. Uninstalling the app does not close the account.
Business support
| You are… | Where to go |
|---|---|
| A bulk SMS or OTP customer | sms.allnett.net · sender-ID approvals and delivery queries by email |
| An agent | Register and manage your account in the AllNett app or on *271# |
| A reseller using the API | Email us with your reseller name and the transaction or request reference |
| Leasing a USSD extension | Submit a request — we quote within 24 hours |
For business enquiries, partnerships or press: support@allnett.net.
USSD quick reference
- *271# — main menu: airtime, data, bills, agent
- *271*1# — Special DSTV
- *271*10# — retrieve your one-time code
USSD works on any phone, on MTN, Telecel and AT — no internet needed.
Report fraud or abuse
Received a scam or spam message, or a call claiming to be from AllNett? Email support@allnett.net with the sender ID or number, the message text, and the date and time. See our Acceptable Use Policy for what we do about it.
Where else to find us
App: app.allnett.net · Bulk SMS: sms.allnett.net · Website: allnett.net
Pridam Investment Ghana Ltd (trading as AllNett), Accra, Ghana
Legal: Terms & Conditions · Privacy Policy · Refund Policy · Acceptable Use Policy · Delete your account